This Privacy Policy explains how Stride (“the Service”), owned and operated by Rising-Sun Software Solutions Inc. (“RSS”, “we”, “our”, or “us”), collects, uses, stores, and protects personal information.
By using the Service, you consent to the practices described in this Privacy Policy.
Company Information:
Rising-Sun Software Solutions Inc.
1032A Islington Ave, Toronto, ON, Canada M8Z 0E5
Email: info@stride.work
1. Information We Collect
We collect the following types of information when you use Stride:
1.1 Account Information
• Name
• Email address
• Password (hashed and never stored in plain text)
1.2 Billing Information
Payments are processed by Paddle, our Merchant of Record.
Paddle collects and stores billing information such as:
• payment method,
• card details (we do not store card numbers),
• billing address,
• tax information.
We do not have access to full credit card details.
1.3 User Data
This includes the data you upload or create within the Service, such as:
• workflow content,
• notes, comments, tasks, files,
• client data added by your team,
• other information you voluntarily provide.
You retain ownership of your User Data.
1.4 Technical and Usage Data
We collect information automatically, including:
• IP address, browser type, device information
• access times and pages viewed
• interaction patterns within the Service
• log data and diagnostic information
• cookie data (see Section 7)
1.5 Support Interactions
We collect information you provide to us when contacting support, including messages, attachments, and email correspondence.
2. How We Use Your Information
We use personal information to:
• provide, operate, and maintain the Service
• process payments, invoicing, and tax compliance (via Paddle)
• authenticate users and secure accounts
• improve performance, usability, and functionality
• troubleshoot issues and provide customer support
• send administrative communications
• comply with legal, regulatory, and security obligations
• analyze usage to improve the Service
We do not sell personal information.
3. Sharing of Information
We share information only as described below:
3.1 Paddle (Merchant of Record)
We share necessary billing information with Paddle so they can process payments, calculate taxes, and issue receipts.
3.2 Service Providers
We use trusted third-party providers for:
• hosting and cloud storage
• analytics
• email delivery
• security monitoring
• customer support tools
All providers are bound by confidentiality and data protection agreements.
3.3 Legal Compliance
We may disclose information if required to:
• comply with laws, regulations, or legal requests
• enforce our Terms of Service
• protect security, property, or rights of RSS or users
We do not share information with advertisers.
4. Data Storage and Security
We use industry-standard security measures, including:
• encryption in transit and at rest
• access controls
• audit logs
• secure cloud infrastructure
• password hashing
• continuous monitoring
While we take all reasonable steps to protect data, no online service can guarantee absolute security.
5. Data Retention and Deletion
5.1 Retention
We retain personal information and User Data for as long as necessary to:
• provide the Service,
• support your account,
• comply with legal obligations,
• resolve disputes.
5.2 Deletion
You may request deletion of your personal data by emailing info@stride.work.
Deletion may be subject to legal retention requirements.
5.3 Account Closure
Upon account closure, User Data may be deleted or archived according to our retention schedule unless you request earlier deletion.
6. International Data Transfers
Your information may be stored or processed in:
• Canada
• the United States
• the European Union
• other jurisdictions where our providers operate
When data is transferred internationally, we use appropriate safeguards, including contractual protections.
7. Cookies and Tracking Technologies
Stride uses cookies and similar technologies to:
• authenticate users
• maintain sessions
• improve usability and performance
• analyze usage patterns
• store user preferences
You may disable cookies in your browser, but some features may not function properly.
8. Your Rights
Depending on your location, you may have the right to:
• access the personal information we hold about you
• correct inaccurate information
• request deletion of your data
• download a copy of your data (export)
• restrict certain processing activities
• withdraw consent to certain uses
Requests can be submitted to info@stride.work.
GDPR Users
EU users have rights under the GDPR, including data portability and objection rights.
CCPA Users
California users may request disclosures about data collected and request deletion.
We do not sell personal information under the CCPA definition.
9. Children’s Data
Stride is not intended for individuals under 18.
We do not knowingly collect personal information from minors.
10. Third-Party Links
Stride may contain links to third-party websites or services.
We are not responsible for their privacy practices or content.
11. Changes to This Privacy Policy
We may update this Policy from time to time.
If changes are material, we will attempt to provide notice.
Continued use of the Service after updates constitutes acceptance of the revised Policy.
12. Contact Us
For questions about this Privacy Policy or your personal data, contact:
info@stride.work
Rising-Sun Software Solutions Inc.
1032A Islington Ave, Toronto, ON, Canada M8Z 0E5